Terms & conditions

§ 1. General provisions

1. These Terms set out the rules for booking and staying at RiC Apart – Mostowa Apartment, ul. Mostowa 25, 61-854 Poznań, Poland (the "Apartment").
2. Bookings can be made via the Apartment's website. By making a booking you accept these Terms.

§ 2. Booking and payment

1. Prices on the website are total gross prices (all taxes included) for the whole stay and include the cleaning fee, any extra guest charges and a parking space in the building's underground garage.
2. A booking paid online is confirmed once full payment has been received. We send the confirmation by email.
3. A booking request (if available) does not hold the dates — the booking is made once the Apartment confirms it and payment is made on the agreed terms.
4. We issue an invoice on request — just select this option in the booking form and provide the buyer's details.

§ 3. Cancellation

1. A "free cancellation" booking can be cancelled free of charge until the date stated in the confirmation, with a full refund.
2. A "non-refundable" booking cannot be cancelled and the payment is not refundable.
3. After the free cancellation deadline, or in case of a no-show, the payment is not refundable.
4. Under Polish consumer law, the right to withdraw from a distance contract does not apply to accommodation services provided on a specific date.

§ 4. Check-in and check-out

1. Check-in from 4:00 pm, check-out by 10:00 am.
2. Please let us know your planned arrival time in advance.

§ 5. House rules

1. Only guests included in the booking may stay in the Apartment (maximum 4 people).
2. Children aged 3 and over are very welcome. The Apartment has no cots or extra beds, so we are unable to offer younger children a comfortable and safe place to sleep.
3. To keep the Apartment comfortable for guests with allergies, we do not accept pets.
4. Smoking is strictly prohibited. Parties are not allowed; quiet hours are 10:00 pm to 6:00 am.

§ 6. Liability

1. Guests are liable for any damage caused during their stay. In case of damage, an additional charge may be made to cover the related costs.

§ 7. Complaints

1. Complaints can be sent by email or via the contact form on the website. We reply within 14 days.

§ 8. Personal data

1. The processing of personal data is described in the Privacy Policy available on the website.

§ 9. Final provisions

1. Matters not covered by these Terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.
2. These Terms apply from the date of their publication on the website.

Last updated: 14.11.2026